Patient Referrals

Refer a patient to NextGen Home Healthcare.

Physicians, nurse practitioners, hospital teams, case managers, community providers, patients, and families can contact us to begin a service and availability review.

Secure referral options

Call or send the referral by secure fax.

Referral phone: 774-381-0669Secure fax: 888-600-0514
Call to Refer a PatientBook a Care Advisor Call

Privacy notice: Do not send patient names, dates of birth, diagnoses, medical records, insurance information, or other protected health information through ordinary email or a public website message. Use the secure fax number above or call the agency directly.

For healthcare professionals

When using secure fax, include the referral order and the information needed to evaluate clinical fit, payer requirements, requested services, provider information, and anticipated start-of-care timing.

NextGen reviews service area, staffing, clinical needs, documentation, and payer requirements before confirming acceptance.

For patients and families

You may call us directly even if you do not yet have a formal referral. A Care Advisor can explain services and help coordinate with your physician or healthcare provider when an order is required.

Schedule a Care Advisor Call →

What happens after a referral?

  1. NextGen reviews the requested service, location, clinical needs, documentation, payer requirements, and staffing availability.
  2. Our team contacts the referral source, patient, or authorized representative if information is missing.
  3. If accepted, the agency coordinates orders, benefits verification when applicable, and start-of-care planning.

Emergency notice: This referral page is not an emergency service. Call 911 or local emergency services for an emergency.